We have achieved Kyocera’s coveted Gold Medal award for service excellence for the past four years.
This award ranks our service capabilities in the top 10% of Kyocera dealers nation wide and is a testament to our commitment to the Kyocera family of products, and most importantly to you, our customers.
Welcome to Advanced Document Concepts
Locally Owned and Locally Focused
Advanced Document Concepts began as AB Dick Products Company of Chico and opened its doors in 1955 selling mimeographs and spirit duplicators. In 1966 a young salesman named Royce Fogleman moved his family from Sacramento to Chico because Sacramento was growing too large and started at the company in sales. In 1970 Royce bought the business and it has been family owned and operated ever since. In 2001 the name was changed to Advanced Document Concepts due to the shift in focus from analog to digital in terms of printing and copying technologies.
For the past 56 years, this local, family owned and operated company has been offering our clients the award-winning line of Kyocera Copiers. Kyocera is now building some of the most advanced digital Multi-Functional Devices available, and with double digit sales increases each year, is one of the bestselling brands in the market. Our loyalty to this great product mirrors our commitment to our customers. We are locally owned and locally focused.
Service Oriented
Customer Satisfaction Guaranteed!
Large Technical Staff
Advanced Document Concepts has 9 certified Factory trained technicians, Including 2 network technicians. The average tenure of our technical staff is 18 years.
Extensive Parts and
Supplies Inventory
Advanced Document Concepts maintains a parts and supplies inventory of over $400,000.00 located in our Chico and Marysville Offices. On the occasion that a part is needed that is not in our vast inventory, that part is ordered next day air at no expense to the client.
Fast Service Response
Our state of the art service dispatch and repair process allows our technicians to respond onsite to our customers with non functioning machines within an average of 3 business hours. Our guaranteed response time under these conditions is within 4 business hours.
Efficient Fix Rates
Advanced Document Concepts highly trained technicians coupled with our extensive parts inventory provides us with the capacity to provide our customers with an unparalleled first call fix rate of over 90%. Our goal is to not only respond quickly but to resolve the problem on the first visit.
Recent Blogs
What’s New at Advanced Document Concepts
Equipment Guarantee
Advanced Document Concepts is committed to customer satisfaction. With this end in mind we guarantee all the equipment that Advanced Document Concepts sells, leases, or rents to be free from manufacturing defects
